Crew Rostering for the High Speed Train

At the time of writing we entered the final stage of implementing the crew rostering system Harmony CDR to facilitate the planning of catering crews on board of the Thalys, the High Speed Train connecting Paris, Cologne, Brussels, Amsterdam, and Geneva. Harmony CDR optimally supports the creation of crew rosters in two ways. Firstly, Harmony CDR contains a powerful algorithm to automatically generate a set of rosters, which is especially developed for this specific situation. As the user has some control over the objectives of the algorithm, several scenarios can be studied before a set of rosters is adopted. An important feature of the automatic roster generator is that it respects requirements, directives, and requests stemming from legal, union, and/or company regulations and/or from individual crew. Secondly, Harmony CDR provides user-interface data manipulation at various levels of detail. The user interface enables the planner to easily obtain many different views on the planning data and to manipulate the planning manually. So again, the planner gets optimal support from the system while he or she is still in control. Also, violating a requirement, directive, or request is detected and displayed, but can be accepted by the planner. In this paper we describe the crew rostering problem for the catering crews of the High Speed Train and the Harmony CDR solution in more detail. 5001-6182 Business 5201-5982 Business Science Library of Congress Classification (LCC) HD 30.213 Decision Support Systems M Business Administration and Business Economics M 11 R 4 Production Management Transportation Systems Journal of Economic Literature (JEL) C 61 Optimization Techniques; Programming Models; Dynamic Analysis 85 A Business General 260 K 240 B Logistics Information Systems Management European Business Schools Library Group (EBSLG) 240 C Decision Support Systems Gemeenschappelijke Onderwerpsontsluiting (GOO) 85.00 Bedrijfskunde, Organisatiekunde: algemeen 85.34 85.20 Logistiek management Bestuurlijke informatie, informatieverzorging Classification GOO 85.03 Methoden en technieken, operations research Bedrijfskunde / Bedrijfseconomie Bedrijfsprocessen, logistiek, management informatiesystemen